The impact of using the balanced scorecard on the organization's strategic planning: An applied study on the Ministry of Social Development

Abstract

The study aimed to identify the impact of using the balanced scorecard in the organization's strategic planning, applying it to the Ministry of Social Development in Gaza. To achieve the study's objectives, the descriptive analytical approach was used due to its suitability to the nature of the study, while the questionnaire was used as the main tool for collecting data. The study sample consisted of (82) employees in the ministry. The study reached a set of results, the most important of which are: the level of use of the balanced scorecard by the Ministry of Social Development was high and with a relative weight of (77.66%), while the level of strategic planning at the Ministry of Social Development from the point of view of employees was high and with a relative weight of (76.80%). The study also concluded that there is a positive impact of using the balanced scorecard in strategic planning at the Ministry of Social Development according to all its dimensions (financial dimension, internal operations dimension, beneficiary satisfaction dimension). Accordingly, the study recommended increasing the ministry's interest in establishing continuous monitoring and evaluation mechanisms for beneficiary satisfaction, benefiting from feedback to improve the services provided, and linking the results of beneficiary satisfaction with performance indicators for employees and departments.