‎‎ The impact of the quality of banking services on achieving customer satisfaction by building a positive mental image، A field study on banks operating in Sana’a- Yemen. Journal of Economic, Administrative and Legal Sciences, [S. l.], v. 4, n. 6, p. 61–32, 2020. DOI: 10.26389/AJSRP.I111219. Disponível em: https://journals.ajsrp.com/index.php/jeals/article/view/2578.. Acesso em: 17 may. 2024.